Help centre
How to set up your studio, run the front desk and look after your clients, in plain steps.
Your first week
From signing up to your first real booking: setup, classes, prices, importing and going live.
- Your first week with KinhourThe order we suggest, from signing up to your first real booking. Each step links to the article that explains it.
- Creating your accountSign up with your name, work email, a password and your studio's name. The trial runs for 14 days with no card needed.
- The guided setup: nine stepsSet up your studio walks you from a blank page to taking bookings. Six steps are the essentials and three are worth doing when you have a minute.
- Classes and the timetableAdd classes, courses, appointments and events to the catalogue, then put them on the timetable as weekly classes or one-off sessions.
- Passes and pricesPacks of classes, memberships, intro offers and gift cards live on your price list. Drop-in prices live on each class.
- Your booking page and widgetsEvery studio gets its own booking site. Publish it from the guided setup, and add the timetable to your own website with one line of code.
- Importing from another systemBring clients, packs, memberships, future bookings and gift cards from Mindbody, Momence, Momoyoga, Glofox, Arketa, bsport, Algarve Circle or a spreadsheet (CSV or .xlsx). Or ask us to do it for you, free.
- Going liveA short check before you tell your clients: payments on, rules set, booking page published, and a test booking made by you.
At the front desk
Today, checking in, walk-ins, cancelling, selling and refunds.
- The Today pageToday's classes, who is coming, and what needs you, with buttons to add a client, sell and book someone in.
- Checking people inOpen a class's register to check people in, mark no-shows and see who is waiting. Clients can also check themselves in on a tablet.
- Walk-ins and booking someone inAdd a walk-in from the class register, or book any client into a class from Today. New clients only need a first name.
- Cancelling a booking or a classCancel one person's booking from the register, with your late-cancellation rule or treated as on time. Cancel a whole class from the timetable.
- Selling at the deskSell passes, memberships, drop-ins, products and gift cards from Sales, and take cash, a card or a saved card.
- RefundsRefund all of an order, an amount, or chosen items. Card payments go back through Stripe, and cash is recorded as handed back.
- DisputesWhen a client disputes a card payment with their bank, we put the evidence together from your records for Stripe.
Clients and marketing
Your client list and profiles, campaigns, automations, segments, Fill this class, referrals and challenges.
- Your clientsEveryone who books with you in one list: search, filter, tag, email and export, and add a client by hand.
- A client's profileOne person's passes, bookings, history, purchases, notes, health details, forms and consent, with buttons to book, sell and manage their record.
- Marketing at a glanceCampaigns, automations, segments, Fill this class, referrals, challenges and tasks, and the consent rules every marketing message follows.
- CampaignsOne email to a segment, built from blocks with your live timetable and prices. Test it on yourself, then send or schedule.
- AutomationsFourteen ready-made messages that run by themselves, from a welcome to we miss you. All off until you switch them on.
- SegmentsSaved lists of clients by rules, like no visit in 30 days or pack expires this week. Use one as a campaign's audience, or just to see who is in it.
- Fill this classClasses with space in the next 48 hours, and the people most likely to take a place. Invite them with a one-tap link to book.
- Referrals and challengesReward members who bring friends, and set challenges like 10 classes this month or milestones like the 100th class.
Sales, reports and the team
Discount codes, gift cards, payment links, offers and payouts, reports and suggestions, products, forms, video, the time clock and commissions.
- Discount codesA code takes a percentage or an amount off, for everyone or only first-timers, on anything or on chosen passes and products.
- Gift cardsSee every gift card and its balance, issue one by hand, email it again, check a balance or void a card.
- Payment linksSend a link for a pass, a membership, a private session or any amount. The client pays on your own payment page.
- Offers: bring a friend, pay what you can and membership changesBring a friend and 2 for 1 offers, sliding prices for classes and packs, and how plan changes and joining fees work.
- PayoutsWhat Stripe holds for you, what is on the way, your payout schedule, and an instant payout when Stripe offers one.
- ReportsRevenue, attendance, retention and payroll from your own bookings, orders and passes. Every report has a CSV, and the accountant export fits Xero and QuickBooks.
- SuggestionsClasses to add, move or merge, places to add and prices to adjust, from your own numbers. Nothing changes until you apply it, and anything you apply can be undone.
- Products and stockWater, mats, grip socks and merch: sell them at the desk or on your site, and track stock with a low-stock warning.
- Forms and waiversA waiver every new client signs before their first booking, intake questions for a class, and surveys.
- CategoriesGroup your classes, like Yoga, Pilates or Barre. A pass can cover a whole category, and clients can filter the timetable by one.
- Online: your video libraryRecorded classes and programmes for members, free for anyone signed in, or to buy.
- Time clock and timesheetsWho is working now, planned shifts against hours clocked, and the timesheet for each pay period, with a CSV.
- CommissionsWhat the team earns on what they sell at the desk, worked out after discounts and without tax, and taken back when a sale is refunded.
- My day and cover (for teachers)Your classes and rosters today, the week ahead, the time clock, your pay this period, and the sub requests board.
Settings
One article for every card in Settings, from brand and booking rules to payments and your data.
- Settings at a glanceSettings is a page of cards in four groups: your studio, booking and money, people, and reach. Each card is one thing to set up.
- BrandYour studio's name, logo and colour on your booking pages and emails, the contact link, the Powered by Kinhour credit and your time zone.
- Studio detailsWhat your prices are in, the language you write in, whether prices include tax, and the contact and legal details printed on receipts.
- Locations and roomsWhere your classes happen: locations, rooms with spot layouts, closures for holidays, and door locks that open from check-in.
- Weekly classesA weekly class puts a session on the timetable every week, 90 days ahead. Change it and the sessions coming up follow.
- Studio type and extrasPick the kind of studio you run and we switch on what it needs. Every extra also works on its own, for any studio.
- Booking rulesHow booking, cancelling, no-shows and the waitlist work for every class. Each class can override them in the catalogue.
- Payments and StripeClients pay into your own Stripe account. We take nothing from your sales; our price is your plan, monthly or yearly.
- TaxesAdd the VAT, GST or sales tax rates your prices and products carry. Receipts show the tax line and reports split it out.
- Certified invoices (Portugal)A certified Fatura-Recibo for every paid sale from Moloni, InvoiceXpress or Vendus, with your own numbering. Refunds get a credit note.
- StaffYour teachers and team: profiles, pay rates, appointment hours, time off, cover and inviting them to sign in.
- Pay rulesHow the payroll report works out what each person is owed, and whether a rate for named classes replaces a teacher's general rate or is added to it.
- Team sign-ins and rolesWho can sign in to your studio and what each role can do: owner, manager, front desk and teacher.
- EmailsEvery email to a client goes out under your studio's name, in their language, with your logo and colour. Set where replies go and when reminders are sent.
- Texting and WhatsAppTexts and WhatsApp messages to your clients: the sender, which booking texts go out, your monthly allowance and top-ups, templates and saved replies.
- Front desk assistantAnswers your clients' questions from your own timetable, prices and policies, and hands anything else to a person. Off until you switch it on.
- Tablets and websiteSet up a check-in tablet at your front desk, and choose which websites can show your booking widgets.
- ChannelsLet ClassPass, Wellhub, Urban Sports Club and Google send people to your classes, from the same class capacity as your own bookings, and check what they pay.
- NetworksShow your timetable on local marketplaces, so new people find your classes and book in one tap. Payments still go straight to you.
- Bringing saved cards acrossBring your members' saved cards across, so memberships and fees carry on without anyone entering their card again. Cards stay with Stripe, in your own Stripe account.
- Connections: Zoom, Google Calendar and MailchimpZoom for online classes, Google Calendar for your teachers, Mailchimp for your newsletters, and Zapier or Make for everything else. All included.
- Zapier, Make and the APIKeys let Zapier, Make or your own systems use Kinhour. Webhooks tell them the moment something happens.
- Your calendar (for teachers)Connect your own Google Calendar. Your classes show up in it, and the times you are busy there stop you being booked for appointments.
- PrivacyLink your own privacy policy from your booking pages and every form your clients fill in.
- Your account and passwordChange your password. Every role can do this from Settings, Your account.
- Your data: export and closingTake a full copy of everything, free, up to 3 times a day, and see exactly what happens to your data if you leave.
Your clients' side
How clients book, cancel, see their passes and use the member app.
- How clients bookClients pick a class on your booking site or widget, sign in with a code sent to their email, and pay with a pass or buy one. No password needed.
- How clients cancelClients cancel from their account or the booking. Before the free cancellation time the credit or money comes back. After it, your late rule applies.
- Passes and the client accountClients see their bookings, passes and memberships, purchases, check-in code and details in My account on your booking site.
- The member appClients add your booking site to their phone's home screen and it opens like an app, with your name and icon. Booking takes two taps.
Plan and billing
Our plans and prices, the free trial, changing plan and cancelling.
- Plans, prices and changing planThree plans in euros, paid monthly or yearly with 2 months free. Every feature is on every plan, and plans differ only in staff seats and locations. Switch or cancel any time.
- When the free trial endsThe trial runs for 14 days with everything switched on. If you do not choose a plan, adding new things pauses, booking pages stay open 30 more days, and nothing is deleted.
- Cancelling your planThere is no contract. Cancel in one click and you are not charged again. Your plan runs to the end of the month or year you paid for, with no refund for the rest of it.
Still stuck?
Write to us and we will reply by email.