Cancelling a booking or a class
Cancel one person's booking from the register, with your late-cancellation rule or treated as on time. Cancel a whole class from the timetable.
Where to find it: The class register; Timetable
Cancel one booking
- 1Open the class's register and press Cancel beside the person.
- 2We show whether it is still free to cancel, and what will happen.
- 3Switch on Treat it as on time to give the credit back and charge no fee, even when it is late.
- 4Press Cancel booking.
A late cancellation follows your Booking rules: the credit can be kept and a fee charged to the card on file. The client gets an email, and the next person on the waitlist is booked in or offered the place. Booking rules
Cancel a whole class
- 1Open the class on the timetable and press Cancel.
- 2Pick a reason: Teacher is ill, Studio closed or Not enough bookings.
- 3Leave Email everyone booked on, and press Cancel session.
Everyone's credits go back, drop-ins are refunded and the waitlist is cleared. Other weeks are not touched. A class that has already started cannot be cancelled: mark who came in the register instead.
For several days at once, like a holiday, use Close dates in Locations and rooms. Locations and rooms
The front desk can cancel bookings. Owners and managers can cancel classes.