How clients cancel
Clients cancel from their account or the booking. Before the free cancellation time the credit or money comes back. After it, your late rule applies.
Where to find it: Your booking site, My account
- 1They open My account on your booking site and sign in with a code.
- 2Under Classes, they open the booking and press Cancel booking.
- 3They confirm with Yes, cancel.
They see Booking cancelled, and whether the credit is back on their pass or was used because the cancellation was late. On a waitlist, they press Leave the waitlist instead.
What they are told before booking
Every class shows your policy in plain words: until when they can cancel and get their credit or money back, and what a late cancellation costs if you charge a fee. The free time comes from your Booking rules, and a class can have its own. Booking rules
- Once a class has started, clients cannot cancel it.
- Late cancellations are allowed, and your late rule applies.
- A fee goes on their card on file. With no card, they get an email link to pay what they owe.
If you cancel a class yourself, everyone booked gets their credit back. Cancelling a booking or a class