Passes and the client account

Clients sign in with a code sent to their email, no password needed. My account has four tabs.

• Classes: the next class, what is coming up, waitlists and past classes. Online classes have Join the class shortly before the start.
• Passes: each pack with classes left and when it expires, each membership with its renewal date, and purchases.
• Account: their details, news and offers, how they get reminders, family, invite friends, their check-in code, signed forms, notifications, language and signing out.
• Book: the timetable.

Memberships

Members can press Cancel membership, and Pause if the membership can be put on hold (set under Can be put on hold on the price). Both send a request to you, and you confirm by email. To change the card a membership is paid with, they contact you.

Check-in code

Under Account, the check-in code is a QR code and a short code. They show it at the front desk or type it on the check-in tablet.

Links in emails

Receipts, invoices, gift card balances, paying a fee they owe and updating a card after a failed payment all open from links in our emails, without signing in.