Disputes
When a client disputes a card payment with their bank, we put the evidence together from your records for Stripe.
Where to find it: Sales, Disputes
Each dispute shows its deadline and The evidence, which we write from your records only.
- Edit the evidence or Rebuild from records before it goes.
- Send to Stripe now, or leave Send automatically on and we send it 48 hours before the deadline, unless you edited or held it.
Stripe takes one set of evidence per dispute. Once it is sent it cannot be changed. The bank decides, which can take up to 75 days, and Stripe may charge a dispute fee.
Owners and managers handle disputes. Switch automatic sending on or off in Settings, Payments. Payments and Stripe