Your data: export and closing
Take a full copy of everything, free, up to 3 times a day, and see exactly what happens to your data if you leave.
Where to find it: Settings, Your data
Export everything
- 1Press Export everything.
- 2Leave health notes out unless you need them. To include them, switch them on and confirm.
- 3Press Start the export. We email you when it is ready, usually within a few minutes.
- 4Press Download. Each file is kept for 7 days.
You get one zip of spreadsheets that opens in Excel, Numbers or Google Sheets, with a README that explains every file and column: clients, consents, passes and balances, memberships, bookings and attendance, the timetable, sales, payments and refunds, gift cards, products, staff, forms and your notes. Saved card numbers are never in it: they stay in your Stripe account.
If you ever leave
- Cancel in one click in Plan and billing. You are never charged again.
- After the paid month your studio is read-only: you can still see and export everything.
- Booking pages stay open 30 more days, then online booking pauses.
- Your data stays until an owner closes the workspace. After 12 months without a plan we delete it, and we email every owner a month and a week before.
Closing the workspace
An owner presses Close workspace. First, cancel your plan, set client memberships to end at the end of their paid period (End them all does this), and refund or cancel paid bookings still ahead. We then delete everything 30 days later, or when the last paid client membership ends if that is later. Until then any owner can press Keep my workspace.
Refunding unused pass credit and gift card balances is your decision as the seller. Both are in the export.