Booking rules

Each rule reads as a sentence with a number in it. Change the numbers and press Save changes. The rules apply to every class from then on. Owners and managers can change them.

Booking

• How many days ahead clients can book (30 to start with).
• How many minutes before the start booking closes (0 means right up to the start).
• How many minutes before the start check-in opens.
• Limit bookings per day, and Limit open bookings, if you want either.

Cancelling and no-shows

• Cancelling is free until a number of hours before the start (12 to start with). After that it is a late cancellation.
• Whether a late cancellation uses the credit, and any fee it charges.
• Whether a no-show uses the credit, and any fee it charges.
• A card on file is needed before a first booking, if you switch it on.
• Mark no-shows automatically: anyone still booked 30 minutes after the class ends becomes a no-show. Off to start with, so the register decides.

Fees go on the card on file. With no card, the client sees an open amount in their account.

Waitlist

• Book the next person automatically: when a place opens, the first person who can pay is booked in and emailed.
• Offer them the place: the offer is held for a number of minutes, then passes to the next person.
• No waitlist.

Nobody is moved up closer than a set number of minutes before the start, because they would not see it in time. The desk can still give places by hand.

More

• Members can bring a friend, on passes with guest places.
• How many days a membership whose payment failed keeps booking while the card is updated (7 to start with).
• Classes below their minimum can be cancelled automatically a number of hours before the start.