Moving from Momence.
Momence does not publish a customer export, so you download reports or ask its support for a CSV.
What comes across
- Clients, with marketing email consent as Momence has it, birthdays, tags and notes
- Class packs with the credits left and the expiry date
- Memberships (subscriptions) with the next billing date
- Future bookings
What does not
- Saved cards. Each member adds a card in their account before their next payment.
- Past visit history and sales history
- Gift cards and waivers: there is no Momence report for these we know of. A list can come in as a spreadsheet.
Export from Momence.
- 1Open the report you need and download it as a spreadsheet. Large reports are emailed to you as a link, so check your inbox.
- 2Customers: the customer list is under Customers, Customer List. Look for an export button; if there is none, ask Momence support for a CSV of your customer list.
- 3Memberships: ask for the Active subscriptions report.
- 4Class packs: ask for the Active class packs report.
- 5Future bookings: ask for the Upcoming bookings report.
Step 1 is from Momence's help centre. The report names and the customer export are our best match, not read in Momence's documents: check on screen.
Before you start
- Export before you cancel.
- Moving the Stripe account itself is a payments question for Momence support, separate from this import.
- Momence usually writes dates month first.
Bring it in.
- 01
Export
Download your files from the old system. Each guide below shows where. Do this before you cancel: most systems close your data when the account ends.
- 02
Upload
Go to Settings, Import, pick your old system and upload every file at once. CSV or Excel, up to 4 MB each.
- 03
Check
We match the columns; tap a chip to change one. Then a dry run shows what will be created, what is skipped and why, and duplicates by email.
- 04
Bring them in
One press. Rows already imported are never added twice, and you can undo for 7 days.
The columns we read.
Clients
| Their column | We fill |
|---|---|
| Customer ID | Their id in the old system |
| First name, Last name | First name, last name |
| Phone number | Phone |
| Birthday | Birthday |
| Marketing emails | Agreed to marketing emails |
| Tags, Notes | Tags, notes |
Memberships
| Their column | We fill |
|---|---|
| Subscription | Membership name |
| Price | Price each period |
| Start date | Started |
| Next billing date | Next payment |
| End date | Ends |
Class packs
| Their column | We fill |
|---|---|
| Class pack | Pack name |
| Remaining classes | Credits left |
| Total classes | Credits in the pack |
| Expires at | Expires |
None of these column lists is verified; fix anything on the mapping screen. Checked on 22 October 2026.
Bring everyone with you.
Start free for 14 days with everything switched on. No card needed. Put your week in and take your first booking today.